Kraig LJune 18, 2026

I've had nothing but an outstanding customer experience with iGarden. I ordered a swim jet and one of the boxes got misrouted by FedEx. iGarden customer service caught it immediately, sent a replacement, and reached out to let me know. They gave me a solution before I even knew there was a problem. They also helped me with an upgrade and were very responsive. The product itself is great too!

Meri MuranovicMay 30, 2026

1st time owning a pool so I wasn’t sure what to expect. Pretty amazed by the costumer support, any questions at all they are addressing and resolving. The robot it self is a pretty neat design even though the less tech-savy individuals might need to play around with it a few times till you figure out what cleaning mode works best for your pool and size.

Gregory LeeJune 17, 2026

The true test of a company is not whether a problem occurs, but how they respond when it does. iGarden exceeded my expectations with their outstanding customer service and commitment to standing behind their products. I purchased the iGarden Robotic Pool Cleaner K36 and, unfortunately, it stopped working and displayed an error message. I contacted customer support, and they responded promptly, asking me to send a few pictures of the machine so they could evaluate the issue. After reviewing the photos, iGarden quickly approved a replacement and sent me a new unit. The entire process was smooth, professional, and hassle-free. While it's never ideal to have a product issue, I was impressed by how quickly and fairly they resolved the problem. Based on my experience, I would not hesitate to recommend both the iGarden Robotic Pool Cleaner K36 and the company behind it.

Dan SaltzJune 14, 2026

I purchased the swim jet X5 and received it promptly. However, when I went to turn it on for the first time, nothing happened. I was getting error messages through the app that there was a faulty drive. I contacted customer service on a Saturday morning and they communicated promptly. They are going to send a new unit and waive their policy of return first, we inspect, then we send a new unit and are sending one right away. I am giving five stars for the customer service even though I am dissatisfied that I received a faulty unit. There is a chance it got damaged in transit, but the unit arrives well protected in the box.I hope to be back up and running in a few days.

Mike SandersJune 22, 2026

I asked originally they delay shipping since we were in Florida and wanted to try out within 30 days. The accomodated and they shipped May 1st as asked. Then when we tried to open pool out liner was trashed and we still didn't get to try the K36. Once we finally did it was acting a little funny and poping wheelies. Their support was great and they shipped out a new unit immediatly and new unit was perfect. Return was also free. I told my neighbor and he bought one as well.

joyce ratnerJune 13, 2026

So far so good. They have been very responsive to all my needs and questions. Their customer service has been great. 👍🏻